Job Summary:
Responsible for overseeing and ensuring the timely processing of all commission payments /dividend/bonus transactions (as applicable). Oversee the day to day activities of the team and ensuring all the functions are carried out on behalf of customers in accordance with department/company procedures and regulatory requirements, and in doing so ensure that the standard terms of service are met. Perform any other duty as may be delegated from time to time.
Job Description:
Ensure the accurate and timely processing of distributor commission and Non Commercial Transactions (as applicable) and generation of commission payments
Ensure that, where applicable, requests for funding arrangements are sent to the relevant business units on time.Ensure generation of all department specific reports, which are to be sent to other business partners and related external agencies.
Ensure timely filing of necessary forms/reports of regulatory nature,
as and when assigned.Manage department consistency by timely escalation of unresolved issues.Actively manage and reduce the error rate for transactions processed on a daily basis.
Review and where necessary enhance the operational processes to increase efficiency of the transaction processing units. Work closely with the auditors/teams to institute appropriate process controls so as to ensure transactions are processed within prescribed norms.
Also responsible for team member development, which includes: coaching and counseling, mentoring, documentation and providing performance feedback. Focus on employee development including career planning, succession planning, training, personal development and empowerment
Manage the daily operating metrics of the Operations unit including cost per account, productivity, headcount, error rates and other key metrics of the Operations Unit. Decide and agree ongoing performance targets and manage the operations to meet them.
Responsible for completion of special projects as may be assigned