Job Description: Customer Support Specialist
Department: Customer Experience
Role Type: Individual Contributor
Location: Gurgaon
Work Hours: Saturday through Wednesday, 5:30 PM – 2:30 AM IST
Weekly Off: Thursday and Friday
Employment Type: Full-Time

Overview

At Practice by Numbers, we’re redefining how dental and medical practices grow using next-generation software that blends data, automation, and AI. Our all-in-one platform helps providers optimize operations, improve patient engagement, and accelerate business growth.
As a high-growth company, we operate without a playbook for everything. We value people with a founder’s mindset, strong ownership, and the ability to create clarity and structure in energetic environments.
Practice by Numbers is seeking a Customer Support Specialist to serve as the front-line owner of the post-launch customer experience. This role goes beyond reactive support; you will help customers resolve issues, build confidence in the platform, and continue realizing value after onboarding.
In this role,



you will support dental practices across the United States and Canada through multiple engagement channels, chat, email, and phone, ensuring consistent, high-quality experiences regardless of how customers choose to reach us.

Why This Role Matters

For customers, support interactions define trust.
For the business, retention is defined.
Customer Support Specialists at PbN play a direct role in customer satisfaction, product adoption, and churn prevention. Every interaction — whether via chat, email, or phone — shapes how customers perceive the product, the company, and their long-term partnership with PbN.
This role ensures customers feel heard, supported, and empowered, especially during critical post-launch moments, and helps translate customer issues into insights that continuously improve the overall experience.

Key Responsibilities

1. Customer Issue Ownership
- Serve as a primary support contact for customers post-launch across chat,

📌 Customer Support Specialist (Gurugram)
🏢 Practice by Numbers
📍 Gurugram