Job Title
Customer Service Consultant - International Voice Process
Job Summary
As an Assurance Consultant you pride yourself on providing quality and cost-effective customer service to our customers. You do this by processing enquires, provisioning orders and billing relating to a range of products and services.Job Description
Customer Experience Consultant
Belong | Part of the Telstra family
Location: Bangalore
Type: Full-time | Rotational shifts
Hi, we’re Belong
We’re a digital-first telco backed by Telstra, offering simple, affordable and value-packed mobile and internet plans. Customers can connect with us through phone, chat, email or self-service — and we work hard to make every interaction easy, human and helpful.
At Belong, we’re part of something bigger too - a purpose to help build a connected future so everyone can thrive.
About the role
As a Customer Experience Voice Consultant, you’ll be the voice of Belong helping customers with their mobile and internet services, solving problems,
answering questions and creating moments that build trust and loyalty.
This is not just a call-taking role.
You’ll:
- have real conversations
- take ownership of outcomes
- simplify complex issues
- and make life easier for customers
You’ll work primarily in voice, while also building the skills to support other channels and service areas over time.
What you’ll do
- Support customers with billing, payments, activations, account help and technical issues
- Deliver simple, transparent and effective resolutions
- Own customer issues end-to-end
- Reduce customer effort and improve first contact resolution
- Help customers use self-service tools where it makes sense
- Identify recurring issues and share ideas to improve the customer experience
- Upskill and cross-skill across products, tools, channels and lines of business
What matters most to us : We’re looking for people who bring the right mindset as much as the rig
📌 Customer Service Consultant (Bengaluru)
🏢 Telstra
📍 Bengaluru
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