Description
Senior System Analyst is operations support system (OSS) specialist often work under Operations Manager and perform any duties that are needed for smooth business operations. Some of these tasks may involve delegating or communicating information to other parties.Senior system Analyst often acts as trainer for recent starters and ensure that that take ownerships of role that they are currently in. Any operational problem that may arise must be informed to inline manager.
Key Responsibilities
- Resolve operational problems within the defined schedules and service level agreements.
- Analyse root causes of operational malfunctions and provide resolutions.
- Handle escalated issues and follow-up on outstanding issues promptly.
- Develop preventive measures and document issue resolution procedures.
- Manage job calendars and flows to ensure timely completion.
- Recommend process improvements to improve operational efficiency and cost-effectiveness.
- Monitor system operations and troubleshoot problems.
- Manage application tool and monitor repair activities.




- Maintain daily logs of operational issues and maintenance activities.
- Contribute to business meetings and report on issue status.
- Develop support plan to prioritize and resolve multiple issues.
- Address customer issues promptly and accurately.
- Quality control on created and loaded IOTs
- Creation of IOT load files for the validation of
- Standard IOT
- Discount IOT
- EU regulated IOTs
- Implementation of IOT
- Monitoring of end dates on Discounted IOTs.
- Mediation rejections handling for TAPOUT creation Customers.
- TAP halted files. (including Inspection Mode)
- TAPOUT Rerating
- Dataclearing support (All DCH level 1 issues)
- UAT Testing
- System Monitoring.
- RAPIN Handling
- RAP CDR correction/Recycling
- AA14/OpData Handling
- Ensure DCH configurations are up to date:
- Industry Configuration
- Local/TAP currency set up
- MCCMNC
- IAC and CC/NDC
- Tax configuration
- BID Management including

📌 Sr System Analyst (Ahmedabad)
🏢 Nextgen Clearing
📍 Ahmedabad