Description
*This is not a role with 2070 Health*

ABOUT GUT CLINIC:
Gut Clinic is building India’s first and largest network of specialist-led, full-stack outpatient GI clinics. The Patient Experience & Growth Lead at Gut Clinic is the senior-most non-clinical person on the ground — responsible for building a team that takes pride in its work, delivering a consistently outstanding patient experience, and driving the growth of the centre month on month.

ROLE DETAILS:
Location - Gut Clinic – Shrestha Vihar (In office, Full-Time)
Working Hours - 9:00 AM – 6:00 PM, Monday to Saturday
Reporting To - Founder’s Office

KEY RESPONSIBILITIES:
1. People Leadership
Your most important job is to build a team that is motivated, aligned, and proud of where they work. Culture is built from the ground up, and this role is where it starts.
- Lead all clinic staff — clinical team, front desk, call centre, and marketing — with a focus on fostering team spirit, camaraderie, and a shared sense of purpose
- Make people feel empowered in their roles: set clear expectations,



give regular feedback, and create an environment where the team feels trusted and supported
- Track attendance, punctuality, and adherence to schedules; address issues directly but constructively
- Coordinate with doctors on scheduling, patient load, and clinical support needs, ensuring the clinical and non-clinical team operate as one unit
- Use performance data to identify who is thriving, who needs support, and flag recommendations to the Founder’s Office

2. Patient Experience Owner
We are in the business of care — and every touchpoint a patient has with Gut Clinic should feel like a five-star experience. This means going beyond process compliance to genuinely serving patients.
- Own the end-to-end patient experience at Shrestha Vihar — from the moment a patient walks in to the moment they leave, every interaction should reflect warmth, efficiency, and clinical trust
- Ensure SOPs are followed across all functions,

📌 Patient Experience (Delhi)
🏢 2070Health
📍 Delhi