We are looking for an experienced Service Operations Manager – Installation to manage FTTH installation operations, field teams, service quality, and customer installation activities while ensuring SLA and TAT compliance.
Requirements
Key Responsibilities
- Manage and monitor daily FTTH/Internet installation activities.
- Lead and coordinate Field Engineers, Technicians, and Team Leaders.
- Allocate installation jobs and ensure timely completion within SLA.
- Monitor technician productivity, pending jobs, repeat visits, and installation quality.
- Coordinate with NOC, Customer Care, Stores, and Network teams for smooth operations.
- Handle customer escalations and installation-related technical issues.
- Ensure proper installation of fiber cables, OLT/ONT/ONU,
routers, and related equipment.
- Conduct field audits and ensure compliance with installation SOPs and safety standards.
- Prepare daily/weekly performance reports and monitor operational KPIs.
- Train and motivate installation teams and improve overall service efficiency.
Required Skills
- Good knowledge of FTTH/FTTx, GPON, fiber optics, OLT, ONT/ONU, and splicing.
- Robust team management and problem-solving skills.
- Good communication and coordination abilities.
- Experience in ISP/Telecom installation operations is preferred.