Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. Our mission is to help more people to hear.
The Chance
We are currently looking for an experienced sales manager (recipient service specialist) to join our team.
The sales manager (Recipient Services Specialist) requires surgical expertise, good product understanding, strong sense of empathy and the continuous development and application of business acumen. The person is responsible for supporting business growth and achievement of target sales by increased engagement with HCP’s (Surgeons,
Audiologist and therapist), patients and by building advocacy.
About the Role
Key areas of accountability include:
Deliver on Customer Experience
- Visit recipients (customers) at their place of residence to learn and understand their hearing journey
- Conduct events and activities for recipients to drive upgrades
- Monitor and assess the quality of services provided by surgeons, OR teams, audiologist, and ensure OR staff are trained to support Cochlear surgeries
- Enable the HCPs to know the importance of Early Intervention and are equipped to provide the best outcomes for the customers
Achieve Sales Targets
- In partnership with the Area Business Manager, implement business and marketing plans to achieve sales targets and revenue objectives
- Demonstrate exceptional sales and business acumen to identify market opportunities, competitive positioning, research customer needs and generate sales/secure or