Role Sr. End User Support / Technical Support Engineer
Responsibilities:
- Experience working in an End-User desktop support role or computer operations workplace required.
- Advanced printer / peripheral device troubleshooting.
- Hardware Diagnostic and Hardware Fault Determination and Software Troubleshooting.
- Providing remote technical support to users of desktop and laptop, printer etc.
- Provide support to Google Site, Bomgar etc.
- Basic administration of Google Suite, Google Ops Support
- Resolve issues related to Google Drive file permissions and sharing.
- System Optimization - Conduct in-depth analyses of resource utilization and performance metrics for Google Workspace.
- Assist with account lockouts and user access issues.
- Ticket Triage- Manage incoming support tickets from various channels (email, chat, or ticketing system), Categorize, prioritize and respond to end-users.
- Manage end-user requests.
- Configuring & trouble shooting problem w.r.t Operating System,
Office Applications.
- Ensuring technical queries not progressing are escalated.
- Handling VIP and escalation calls.
- Proficient in supporting hardware and software issues for computer systems and mobile devices.
- Interacting with senior users to understand the requirements.
- Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues.
- Serves end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities.
- Extensive diagnostic information gathering, troubleshooting, problem analysis and resolution.
- Investigation and resolution of issues and may also include performance monitoring.
- Skilled technologist with experience configuring computers and peripheral devices to work within established company and security parameters.
📌 EUC Support (Hyderabad)
🏢 Newnovation Solutions
📍 Hyderabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.