Description
Job Description Position Title, Responsibility Level Band C (Manager / Senior Manager) Function Quality Excellence Reports to AVP / VP – Quality Excellence Permanent / Temporary Permanent Span of Control QCAs / Asst. Manager / Lead Asst. Manager Location India Basic Function The candidate will lead Quality Excellence for BCM (Banking and Capital Markets) vertical, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client area and have quality control and assurance related improvements and performance. Manage a team of QCAs. Coordinate with Business Stakeholders and engage with clients. Essential Functions Build robust quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience. Analyze business processes and assist in identifying problems and mitigating plans for quality improvement. Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting,



driving standardization across all clients. Be well informed on the developments in process improvement programs and contribute to implementing business strategy for positive customer experience. Business development and solutions in select areas; support in RFP, RFI responses from a quality perspective. You will be responsible for setting up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements. Facilitate the sharing of best practices from within and outside the organization and implement them Planning and managing budget and resource allocation for the assigned vertical Primary Interactions Operations Clients Enabling functions (Transitions / Corporate Quality, Compliance) Others as may be required Organizational Relationships Reports To: AV P or VP – Quality Excellence Supervises : Quality Compliance Assistant Managers, Lead assistant manage

📌 2252750-Manager (Gurugram)
🏢 EXL
📍 Gurugram