Job Summary:
Diversified is seeking a commercially driven and technically credible Managed Services Senior Solution Architect to lead the design and continuous improvement of service solutions. This is a senior, presales-focused service architecture role responsible for supporting complex, multi-element, service-led opportunities from early discovery through solution design, commercial modelling, contractual definition, and executive presentation.
The role sits at the intersection of Sales, Services, and Operations, with accountability for ensuring that solutions are:

Technically robust
Commercially sound
Contractually transparent
Operationally deliverable

In parallel, the role contributes to the development of scalable, repeatable service offerings, supporting long-term service & revenue growth, and portfolio evolution.
Roles and Responsibilities:
1. Solution Architecture & Design

Lead structured discovery engagements to understand business objectives, operational requirements, and service outcomes
Define end-to-end service solutions including scope, SLAs, governance models,



and transition frameworks
Architect complex, multi-element managed services, support agreements, and staffing models
Drive the use of standardized, repeatable service components to ensure scalability, consistency, and margin efficiency
Ensure all solutions align with established service offerings, delivery models, operational capabilities, and support frameworks
Define clear acceptance criteria to support seamless transition into service delivery
Produce high-quality, executive-level proposals and detailed solution documentation

2. Commercial & Contractual Responsibility

Develop and validate service cost models in alignment with defined pricing frameworks and margin expectations
Responsible for financial accuracy of solutions, ensuring compliance with margin thresholds and commercial governance standards, adjusting pricing based on risk, delivery complexity, contractual exposure, and operational

📌 Managed Services Senior Solution Architect (Bengaluru)
🏢 Diversified.
📍 Bengaluru