Job Title: Customer Care Associate Location: Recent Delhi (WFO)

Job Description for Inbound Customer Service
1.⁠ ⁠Managing large amounts of inbound and outbound calls in a timely manner.
2.⁠ ⁠Follow communication “scripts” when handling different topics.
3.⁠ ⁠Identify customers’ needs, clarify information, research every issue, and provide
solutions and/or alternatives.
4.⁠ ⁠Seize opportunities to upsell products when they arise.
5.⁠ ⁠Build sustainable relationships and engage customers by taking the extra mile.
6.⁠ ⁠Keep records of all conversations in our call centre database in a comprehensible
manner.

7.⁠ ⁠Frequently attend educational seminars to improve knowledge and performance level.




8.⁠ ⁠Meet personal/team qualitative and quantitative targets.

Desired Profile

1.⁠ ⁠Previous experience in a customer support role.
2.⁠ ⁠Track record of over-achieving quota.
3.⁠ ⁠Strong phone and verbal communication skills along with active listening.
4.⁠ ⁠Familiarity with CRM systems and practices.
5.⁠ ⁠Customer focus and adaptability to different personality types.
6.⁠ ⁠Ability to multitask, set priorities and manage time effectively.
7.⁠ ⁠High school degree
Compensation:

Fixed compensation + Sales Incentives + incentives from sales competitions

📌 Customer Support Associate (New Delhi)
🏢 Easy Recruitz
📍 New Delhi