Company Name – Muthoot Fincorp Limited
Job Title – National Operations Manager - Insurance
Grade – SM3
Designation – Associate Vice President II
Location – Delhi
Reports to – National Head - Insurance
Span Of Control – Insurance Operations Vertical

Muthoot Pappachan Group Brand Purpose
To transform the life of the common man by improving their financial wellbeing
ROLE SUMMARY

The National Manager Operations in the Insurance Vertical of Muthoot FinCorp oversees and manage day-to-day operational activities related to Insurance Products . This position requires a deep understanding of financial products, compliance, and client service. The Manager is responsible for ensuring operational efficiency, regulatory compliance, and seamless client experiences within the Insurance department.

KEY RESPONSIBILITIES

Operational Oversight
- Oversee and manage the daily operations of the Insurance department, ensuring efficiency, accuracy, and compliance with all regulatory requirements.
- Ensure high-quality client service by addressing client queries and issues promptly,



managing client onboarding and offboarding processes, and maintaining solid client relationships.
- Identify areas for process improvement and implement best practices to enhance operational efficiency and productivity.

Reporting, Compliance and Risk
- Stay updated on regulatory changes and ensure that all Insurance operations comply with relevant laws and regulations in the Indian financial industry.
- Collaborate with risk management teams to identify, assess, and mitigate operational risks associated with Insurance department activities.
- Generate regular reports on operational metrics, analyze data to identify trends, and provide insights to senior management for decision-making.
- Develop and maintain robust disaster recovery and business continuity plans to ensure uninterrupted operations in case of unforeseen events.
- Conduct due diligence on new clients, investment products, and counterparties to

📌 National Operations Manager (Delhi)
🏢 Muthoot Fincorp
📍 Delhi