Customer Success (Noida)

Customer Success (Noida)

13 Aug
|
Grass Valley
|
Noida

13 Aug

Grass Valley

Noida

The role
We’re evolving live production and playout operations across newsrooms, sports, and 24/7 channels by fusing traditional broadcast engineering with contemporary DevOps and cloud/SaaS operations. You’ll be a hands‑on expert who can design, deploy, automate and support mission‑critical workflows, from studio to edge to cloud, with a relentless focus on uptime, performance and customer success. This role bridges broadcast engineering expertise with deep platform operations for AMPP.local deployments. You will support the Kubernetes-based control layer, its lifecycle, and its resilience. You’ll ensure live news, sports, and playout workflows run flawlessly while maintaining the underlying infrastructure that powers them.
The role requires regular local travelling to our clients' sites.

What you’ll do

Broadcast and Devops engineering (news, sport, playout)
- Implement, and support live news and sports production workflows (ingest, studio, replay, graphics, playout automation) across SDI and IP (SMPTE 2110/2022-6).
- Configure and troubleshoot playout systems, SCTE triggers,



branding, captions, and loudness compliance.
- Produce deployment documentation and operational runbooks for hybrid and on-prem AMPP environments.

DevOps & Platform Ownership (AMPP.local)
- You are the operator of the control plane and responsible for its health, security, and availability:

Linux & OS-Level Responsibilities
- Install and harden Linux OS (Ubuntu or equivalent) on control-plane and node systems.
- Manage disk partitioning, LVM volumes, file systems, and log rotation to prevent disk saturation.
- Maintain DNS, NTP, hostname configs, and secure SSH key-based access for automation.

Kubernetes (K3s) Control Plane
- Deploy and initialize the AMPP.local K3s cluster (control plane setup).
- Perform AMPP.local upgrades, including Kubernetes component updates.
- Manage and rotate platform certificates to prevent expiration or security failures.
- Monitor and recover the etcd datastore; ma

📌 Customer Success (Noida)
🏢 Grass Valley
📍 Noida

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