About Freshworks:
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, Recent Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact. Come build it with us.
Job Description
As the most senior individual contributor within our data engineering organization, the Principal Staff Engineer – Data will define the long-term technical vision for Freshworks' data platform. This strategic leader will orchestrate architectural decisions across data ingestion, processing, storage, governance, analytics, and AI/ML enablement to fuel global enterprise scale.
Impact You Can Create
- Architect the Future Platform: Define and own the multi-year architectural vision and roadmap for Freshworks' enterprise data platform, aligning engineering capabilities with core business goals.
- Scale Global Data Ingestion: Design and optimize real-time streaming and high-volume batch data platforms engineered to process complex workloads with ultra-low latency.
- Accelerate AI/ML & GenAI Initiatives: Build the foundational, high-fidelity data capabilities, feature stores, an
📌 Principal Engineer (Hyderabad)
🏢 FreshWorks
📍 Hyderabad
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