Join Teleperformance – Where Excellence Meets Opportunity
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including in office and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description




Contact Center Speech Analytics work is focused on analysis of contact center customer interactions to improve and enhance customer experience including:
•Analyzing customer call data using speech analytics tools and spot trends/patterns to identify cost drivers and key performance indicators
•Delivering actionable insights to develop customer service strategies for improved performance in acquiring, retaining, and servicing customers
•Developing and maintaining data trend reports/dashboards to understand call trends, customer satisfaction, and call center agents’ performance
Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn't need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Position

📌 Interaction Analytics Analyst II (Bengaluru)
🏢 Teleperformance
📍 Bengaluru