Job Description:
- Manage return parcels, claim handling, and warehouse claim operations.
- Handle RTO, damaged, lost, and misrouted shipment claims.
- Coordinate with courier partners and warehouse teams for claim resolution.
- Track and reconcile returned inventory and disputed shipments.
- Maintain claim records, reports, and documentation.
- Ensure timely closure of claims and minimize operational losses.
- Monitor warehouse return processes and identify operational gaps.
- Coordinate with logistics, warehouse, and customer support teams.