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Lead Information Developer
We are seeking an experienced Lead Information Developer to lead documentation strategy and delivery for a portfolio of cybersecurity products. This role combines technical writing leadership, content strategy, and AI-enabled documentation innovation.
The ideal candidate is a strong technical communicator who can create and structure content for human users and AI-powered consumers, including copilots, chatbots, search assistants, and agentic experiences. The role requires driving documentation excellence through Generative AI, content analytics, automation, and team mentorship.
Responsibilities
- Lead documentation strategy, planning, and execution across multiple product areas to improve consistency and delivery.
- Partner with Product Management, Engineering, UX, Support, and other stakeholders to align documentation with product and business goals.
- Drive documentation standards, governance, content architecture,
and reusable content strategies.
- Mentor and coach Information Developers, providing technical guidance, reviews, and best practices to strengthen team performance.
- Champion adoption of Generative AI, automation, and contemporary documentation technologies to enhance content quality, productivity, and impact.
- Create and optimize content for both human consumption and AI-driven experiences, applying SEO, GEO, and AEO best practices to improve discoverability and use.
- Define documentation KPIs and establish dashboards to measure content effectiveness, discoverability, engagement, operational efficiency, and business impact.
- Use analytics, customer feedback, and support insights to drive continuous improvement and data-driven content decisions that better serve users.
- Lead initiatives that improve documentation scalability, quality, and productivity.
Qualifications
- 12+ years of experience in Technical Writ
📌 Lead Information Developer (Pune)
🏢 Qualys
📍 Pune