We are seeking a highly motivated and results driven Student admission counsellor to join our team at Lead IAS Academy. You will play a crucial role in promoting our IAS coaching programs to prospective students, generating leads, and driving sales growth. If you have a strong background in UPSC and excellent communication skills, we encourage you to apply.
Key Skills and Responsibilities
- Inbound Calls: Handle incoming calls from customers, responding to queries and providing support.
- Outbound Calls: Make outbound calls to leads (provided by the institution) to promote products/services and generate sales.
- Data Management:Accurately update customer information, lead stages, admission counts, other relevant details.
- Team Player: Collaborate with colleagues to achieve sales targets, share best practices, and support team members.
- Problem-Solving: Resolve customer complaints and issues in a timely and professional manner.
- Adaptability: Adapt to changing sales scripts, products, and processes, ensuring seamless execution.
- Active Listening: Listen attentively to customers,
understanding their needs and concerns to provide personalized solutions.
Essential Qualities
- Excellent Communication Skills: Transparent, concise, and persuasive communication.
- Strong Interpersonal Skills: Ability to build rapport with customers and colleagues.
- Positive Attitude: Friendly, enthusiastic, and motivated demeanor.
- Resilience: Ability to handle rejection, criticism, and challenging customers.
- Time Management: Effective prioritization and organization to meet sales targets.
Desirable Qualities
- Product Knowledge: Familiarity with products/services to effectively promote and answer questions.
- Sales Skills: Ability to persuade, negotiate, and close deals.
- Active Listening: Attentive listening to understand customer needs and concerns.
- Problem-Solving: Ability to resolve customer complaints and issues.
- Adaptability: Willingness to adapt to changing sales scripts,