Company Description

This is Sushant Pednekar - An Executive Search Professional.Source Solution Inc. is a reputed Executive Search Qualified Consultancy Head Quartered in Mumbai, and caters to varied clients across industries & Across functions In the Executive Search space we have built up a reputable client base of large and medium corporate clientele from Banking, Financial Institutions, Telecom, FMCG, ITES, Market Research, etc.

Job Description

Job Role:
• Responds to shipping related customer calls (bookings, quotations, supply requests, package status). Clarifies the Customer’s requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required.
• Provides general advice and information to external customers regarding specific aspects of services, shipping solutions & requirements.
• Resolves defined types of customer shipping queries received via inbound calls or electronic media, documenting all relevant points. Transfers complex and/or high impact issues to appropriate areas,



advising the Customer on the action to be taken and timeframe.
• Supports the achievement of required service levels and total customer satisfaction.
• A positive attitude dealing with people.
• Capable of working independently and having responsibility as an individual.

Qualifications

Qualification : HSC Passed or Graduate Freshers / Even experience candidates are welcome
Soft skills:
• Good organization and time management skills
• Good communication skills in all forms including written, oral, email, telephone and presentation
• Good interpersonal and relationship-management skills
• Team player
• Organizational skills

Behaviors:
• Enthusiastic
• Willingness to learn (very important)
• Willingness to either lead a project or work in a team and get the job done
• Results-focused rather than effort-focused
• Possess drive, motivation and acute attention to detail.

Additional Information

All your informatio

📌 Job opportunity for Customer Service Associate (Pune)
🏢 Source Solution
📍 Pune