Job Description
The Lead – Incident Response Team is responsible for overseeing the end-to-end management of technology incidents across the enterprise.
This role ensures rapid detection, containment, resolution, and root cause analysis of incidents affecting critical IT services.
The position requires solid leadership, technical acumen, and the ability to coordinate across multiple teams under pressure.
Responsibilities
Managerial Responsibilities:
1.Team Leadership & Development
Lead and mentor a team of incident response analysts and engineers.
Conduct performance reviews and identify skill development opportunities.
Promote a culture of ownership, agility, and continuous improvement.
2. Stakeholder Communication
Act as the primary liaison during major incidents, ensuring timely updates to senior leadership.
Facilitate cross-functional collaboration across business and technology units.
3. Governance & Compliance
Ensure adherence to incident management policies, ITIL standards, and regulatory requirements.
Participate in internal and external audits,
ensuring complete and accurate documentation.
4. Strategic Planning
Define and evolve the incident response strategy in alignment with business continuity and disaster recovery plans.
Lead post-incident reviews and drive systemic improvements across the organization.
Functional Responsibilities:
1. Incident Detection & Response
Lead the triage, containment, and resolution of high-impact technology incidents.
Activate war rooms and coordinate rapid response efforts across teams.
2. Monitoring & Alerting
Oversee real-time monitoring tools and ensure effective alerting mechanisms.
Collaborate with observability teams to optimize thresholds and reduce alert fatigue.
3. Root Cause Analysis & Reporting
Conduct detailed post-incident investigations and root cause analysis.
Document incident timelines, impact assessments, and corrective actions.
Generate performance metrics and executive das