About Us

Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, Southeast Asia, the Middle East, and Africa.

Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D-funded company with $60 million in ARR.

Overview

At Exotel, the Customer Success Manager is responsible for driving customer outcomes, Gross Profit (GP), and long-term retention across a portfolio of mid-market customers.

You will own the end-to-end customer journey, from onboarding to scale,



ensuring our solutions deliver real business impact. This role goes beyond traditional account management, requiring solid execution, problem-solving, and the ability to work across teams to deliver outcomes.

You will be the single point of contact for your customers - supporting them with product adoption, solutioning, feature requirements, and business guidance across Exotel’s suite of offerings, including Voicebots, Voice, SMS, WhatsApp, Streaming, VSIP, Contact Centre, and AI-led solutions.

Key Responsibilities:

Customer Ownership & Delivery
- Own end-to-end onboarding, adoption, and success for your accounts
- Ensure smooth delivery of solutions by working closely with internal teams
- Drive go-lives, track progress, and proactively unblock challenges.

Customer Engagement & Growth
- Build strong relationships with key stakeholders across customer organisations
- Conduct regular revi

📌 Customer Success Manager (Gurugram)
🏢 Exotel Techcom
📍 Gurugram