Description
Key Responsibilities:
- Strategic Coordination and Alignment
- Serve as the key liaison between POD Leader and Operations/Program Leaders to ensure alignment on client engagement, requirements, and escalation management.
- Align POD-level goals with program objectives and the broader business strategy.
- Partner with Program and POD Leaders for strategic planning, including forecasting performance, capacity planning, and staffing to meet revenue goals.
- Audit Life Cycle Management:
- Collaborate across functions to ensure effective service delivery throughout the audit lifecycle—from data management and selections to recovery.
- Review exceptions, analyze anomalies, and provide insights with appropriate narrative and resolution actions.
- Monitor audit KPIs, SLAs including volume, capacity, forecasting, audit completion, TATs, priority completions, and recovery & collection
- Client Engagement:
- Maintain dual accountability with Program Leaders for client-facing communications and engagement.
- Respond to adhoc client needs, compliance,



and administrative requirements promptly.
- Ensure timely and appropriate client communication alongside Program Leaders.
- Analytics and Technology:
- Lead analytics initiatives in collaboration with Program Leaders for business intelligence and advanced reporting solutions.
- Drive technology initiatives to enhance operational efficiencies and work closely with Program Leaders on solutioning.
- Service Delivery Excellence & Operational Efficiency
- Conduct continuous 360-degree reviews of service delivery and identify improvement areas.
- Work with Program Leaders to uphold high standards and timely delivery of all reports to senior leadership.
- Identify revenue leakage and bottlenecks; collaborate cross-functionally to implement scalable solutions.
- Facilitate regular review meetings with Program and POD Leaders to discuss progress and insights.
- Present performance metrics, revenue trends, and risk assessments to

📌 Area Manager-Claims Management-Medical Billing and Claims Processing (Chennai)
🏢 EXL
📍 Chennai