Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the chance to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary
The Service Management Specialist is responsible for ensuring the stability, reliability, and continuous improvement of IT services through effective management of Major Incidents, Change Management, Release Management, Event Management, and Service Management governance processes. The role serves as a key liaison across business, operations, and technology teams to minimize service disruptions and drive operational excellence.





Responsibilities
Major Incident Management
- Lead and coordinate Major Incidents (P0/P1) to ensure rapid service restoration and minimize business impact
- Facilitate incident bridges and coordinate cross-functional technical teams during critical service outages
- Provide timely stakeholder communications and executive updates throughout incident lifecycles
- Drive Root Cause Analysis (RCA) reviews and track corrective and preventive actions to closure
- Monitor incident trends and recommend service improvements to reduce recurring issues

Change Management
- Govern the end-to-end Change Management process in accordance with established ITIL practices
- Review and assess change requests for risk, impact, and implementation readiness
- Facilitate Change Advisory Board (CAB) meetings and ensure appropriate approvals are obtained
- Monitor change success rates, compliance, and post-implementation outc

📌 Service Manager III (Bengaluru)
🏢 Equinix
📍 Bengaluru