Description
A System Administrator/Engineer is responsible for the day-to-day operations,
maintenance, and troubleshooting of IT systems and infrastructure.
We offer a variety of tasks in expanding and improving our solution, from deployment to End
user support and management of operations related challenges. As part of a powerful team,
you can contribute to parts of Hapag-Lloyd's critical core systems to make a difference

Responsibilities
KEY RESPONSIBILITIES & TASKS
Windows & System Administration:
 Manage, maintain, and optimize Windows client environments (10 & 11).
 Perform patch management, configuration, and security hardening of systems.
 Troubleshoot complex OS-level issues, performance bottlenecks, and service failures.
Asset & Inventory Management:
 Maintain accurate and up-to-date IT asset inventory records, including procurement,
assignment, movement, and retirement.
 Utilize Excel-based tools and macros for tracking and reporting asset movement.
 Implement and manage RFID device systems, including setup, monitoring, and
integration with asset tracking software.




Technical Support & Issue Resolution
 Provide first and second-level support to end users for hardware, software, network,
and system-related issues.
 Diagnose, troubleshoot, and resolve desktop, laptop, printer, and mobile device
problems.
 Manage support tickets using ITSM tools (Jira, ServiceNow), ensuring timely
resolution within defined SLAs.
 Offer remote and in office support depending on issue criticality and user location.
Reporting & Documentation:
 Generate compliance, audit, and inventory reports using Excel, PowerShell, and Azure
tools.
 Create and maintain up-to-date standard operating procedures (SOPs), system
diagrams, and asset logs.
 Creating SLA metrics and following up on ITIL process to manage the IT Service
Delivery system for self and team
User Onboarding & Offboarding
 Coordinate with HR and other teams to deliver a smooth IT onboarding experience.
 Conduct

📌 IT Support Engineer (Chennai)
🏢 Hapag Lloyd
📍 Chennai