Job Description Summary
LI-Onsite

Location: Hyderabad, India

We are looking for a Senior Analyst - Salesforce Agentforce to design, build, and support AI-powered agents on the Salesforce platform. The role will primarily focus on Agentforce agent configuration, prompt building, Salesforce development, and Apex-based customizations.

The ideal candidate should have hands-on experience with Salesforce development, solid understanding of Apex, and practical exposure to building or configuring AI agents using Salesforce Agentforce, Einstein AI, and prompt engineering concepts.

Job Description
Key Responsibilities
- Design, configure, and maintain Salesforce Agentforce agents
- Configure agents using Agentforce Builder including topics, actions, instructions, and escalation paths
- Understanding of different LLMs, tools calling and basic functions
- Build and manage agent topics, actions, instructions, and guardrails
- Build custom Agentforce actions using Salesforce Flow, Apex, and external APIs
- Create and optimize prompts for agent responses and business workflows




- Create and maintain prompts using Salesforce Prompt Builder
- Develop custom Salesforce functionality using Apex, SOQL, and Lightning Web Components
- Build and expose business logic through Apex classes, triggers, and REST APIs
- Integrate Agentforce agents with Salesforce data, flows, Apex actions, and external systems
- Ground agent responses using Salesforce data, knowledge articles, Data Cloud, or approved business sources
- Configure and support Einstein AI features within Salesforce
- Work with business teams to understand use cases and convert them into agent capabilities
- Work with admins, developers, and business users to convert business processes into agent-driven workflows
- Build integrations using REST APIs, Platform Events, Named Credentials, and External Services
- Support testing, debugging, deployment, and monitoring of Salesforce and Agentforce solutions
- Test agent responses for

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