About the opportunity:We’re looking for a RMA Coordinator in India. The RMA Coordinator manages the end-to-end Return Material Authorization (RMA) process, ensuring timely processing of product returns, repairs, and replacements. The role works closely with cross-functional teams to deliver excellent customer service while meeting quality and service level objectives.

Responsibilities:

Process RMAs for replacement parts and customer repairs in accordance with Christie RMA and warranty policies.
Coordinate with Christie Authorized Dealers, Partners, Service Providers, and Repair Centres to ensure timely repair and replacement activities.
Ensure replacement parts are shipped in accordance with contractual agreements and that faulty parts are returned within the prescribed RMA timelines.
Manage customer repair cases by preparing repair quotations, coordinating approvals, tracking repair progress, and providing timely customer updates.
Liaise with Christie engineers, repair centres, and service teams to obtain repair status and proactively communicate updates to customers.




Process product returns and perform product failure analysis to support quality improvement initiatives.
Handle day-to-day RMA receiving activities, including receipt, verification, and system processing of returned products.
Meet and exceed internal and external Service Level Agreements (SLAs) for RMA processing and customer support.
Deliver a high level of customer service in support of Christie's technical service operations.
Assist Customer Service with RMA authorization processing and related activities as required.
Work closely with Operations, Customer Service, Technical Support, Quality, Engineering, and Service Planning teams to ensure effective execution of RMA and repair processes.
Maintain daily productivity and workflow reports, along with weekly and monthly reports covering RMA transactions, repair activities, and service metrics.
Manage service stock by monitoring inventory, processin

📌 RMA Coordinator I (Bengaluru)
🏢 Christie Digital
📍 Bengaluru