Job Title: Oracle Fusion Support Manager (Finance & SCM)
Location: Gurgaon
Experience: 3–5+ Years
Reporting To: CIO / Head of IT / ERP Director
Role Overview
We are looking for an experienced Oracle Fusion Support Manager to drive stability and continuous improvement in our post-implementation ERP environment. The role involves managing BAU support, optimizing Finance & SCM processes, and ensuring seamless integrations using OIC/OCI.
You will act as a key bridge between business stakeholders and technical teams, ensuring high system performance, usability, and business alignment.
Key Responsibilities
1. BAU Support & System Stability
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Act as the final escalation point for complex issues across:
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Finance: GL, AP, AR, FA, Cash Management
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SCM: Procurement, Inventory, Order Management
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Manage incident resolution and ensure minimal downtime
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Lead release management for Oracle quarterly updates (24A, 24B, etc.)
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Ensure SLA adherence and vendor/team performance
2. Process Optimization & User Experience
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Identify gaps in existing configurations and drive process improvements
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Enhance user experience (UX) for Finance & Operations teams
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Create user documentation & SOPs
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Conduct training and knowledge transfer sessions
3. Technical & Integration Oversight
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Manage integrations using Oracle Integration Cloud (OIC)
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Monitor and optimize Oracle Cloud Infrastructure (OCI) components
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Troubleshoot integration issues with third-party systems/banks
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Develop reports and dashboards using:
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OTBI
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BI Publisher
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Financial Reporting Studio (FRS)
Technical Skills Required
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Strong expertise in Oracle Fusion Financials & SCM modules
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Hands-on experience with:
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OIC (Oracle Integration Cloud)
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FBDI & HDL (data migration/loading)
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Positive understanding of OCI (Identity, Security, Compute, Storage)
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Exposure to SAP Business One (preferred)
Soft Skills
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Excellent stakeholder management & communication skills