Designation Practice Manager
Key Expectations
- Act as a working manager / manager of managers, accountable for overall team performance
- Own end-to-end delivery across Operations and/or Technology ensuring client satisfaction
- Drive client delivery, financial performance, quality, and risk management
- Define measurable KPIs and build a sustainable delivery model
- Lead resource strategy, demand–supply planning, and capacity optimization
- Deliver against financial targets for the practice
- Develop, coach, and engage teams while building a strong talent pipeline and succession plan

Required Skills
- Solid background in Health & Retirement solutions
- Expertise in:
- Delivery management (Operations / Technology)
- Client and stakeholder management
- Financial and productivity management
- Change, risk, and quality management
- Strong people leadership capabilities:
- Coaching and development
- Performance and engagement management
- Succession planning and retention
- Excellent communication, influencing, and decision-making skills




- Strong analytical and problem-solving abilities

Role Description
The Practice Manager is a working manager or manager of managers accountable for the overall performance of the practice and its members. The role owns all aspects of delivery—Operations and/or Technology—to ensure customer and client satisfaction through effective planning, execution, monitoring, and risk management.
The Practice Manager defines key success metrics, builds strong client relationships, and creates a sustainable delivery model that meets or exceeds contractual performance standards. The role also leads to resource strategy, financial planning, and demand–supply alignment, while ensuring seamless transitions for new client implementations.
In addition, the Practice Manager has full accountability for people and talent management, including performance assessment, career development, engagement, retention, and succession planning, while collaborating ac

📌 Practice Manager (Noida)
🏢 Alight Solutions
📍 Noida