Job titleSTUDENT SUCCESS OFFICERSchoolN/ALocationRemoteResponsible toTeam LeaderResponsible forStudents
JOB DESCRIPTIONOverall purpose

Working in partnership with Academic Support Officers, Student Finance Officers and other colleagues, Student Success Officers are responsible for providing day-to-day advice and support about all aspects of students’ learning experiences to approximately 250 students in a HUB.
Specific duties and responsibilities
- To contact students a fortnight before all assessment deadlines to remind them about those deadlines, and to track submissions rates daily until the submission and late submission deadlines pass.
- To monitor students’ attendance at timetabled teaching sessions and contact students who do not attend.
- To familiarise themselves with the College’s student-facing policies– including about complaints and appeals, mitigating circumstances, academic misconduct, and assessment – to make sure the advice and support they give to students is consistent with these policies.
- To receive and resolve queries from students within 48 hours,



providing advice and guidance according to the

College’s approved policies.
- To liaise with other colleagues as necessary to determine the appropriate advice and support for students, including:
- Academic Support Officers (ASO), for all academic related issues.
- Student Finance Officers (SFO), for all queries related to Student Finance England Loans, payment schedules, grants, fees, bursaries, hardship funds.
- Head of Student Success, for student suspensions and withdrawals, concerns about the role of the SSOs, observations regarding HUB-wide behaviours or issues, or any other particularly complex, contentious, or urgent issues.
- Registry team, for Unit -E data related issues, marks, grades, finishing times, cohort information, etc.
- Attendance team, to ensure students are assisted on time with accurate information & guidance, and to respond to ongoing attendance issues.
- To identify and re

📌 Student Success Officer (Powai)
🏢 Regent College London
📍 Powai