Position Overview: The purpose of this role is to lead profitable Sales acquisition, Client retention and expansion efforts for the Mobility business of the Company. The incumbent will also help in managing key external partners as well.
Key Accountabilities
- Source and acquire new business for the company, and consistently deliver on sales targets. Personally lead the sales efforts for large/key clients.
- Develop business strategies and plans towards profitable customer retention and expansion of company share in shared accounts. Own the implementation of such plans.
- Maintain a strong pipeline of prospects and follow the sales process with the required rigour. Implement a robust sales governance framework, including regular review and feedback process.
- Upsell & Cross-sell various Products/ Service Offerings of the Company to current prospects and existing clients. Proactively assess, clarify and validate customer needs and priorities on an ongoing basis.
- Remain informed about Industry developments, RFI/ RFP opportunities,
Competition activity and product knowledge.
- Develop, implement and effectively lead the strategic account planning process that promotes company objectives and achievement of critical milestones. Continuously explore and implement yield improvement opportunities with clients through tactical and strategic initiatives.
- Build & sustain productive relationships with existing clients, key influences and decision makers to drive client retention and expansion efforts. Lead Account Reviews with large customers.
- Implement a formal process for monitoring and measuring customer and client satisfaction and collaborate with relevant stakeholders for achieving continuous improvement in traveller satisfaction and client engagement and program value delivery.
- Collaborate with internal stakeholders to meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and cus