About Us

An award-winning global healthcare solutions provider, ID Medical is dedicated to connecting and supporting the Healthcare Professionals and Organisations who take care of our health every day.

We are a fast-growing organisation working closely with healthcare providers across the United States.

SUMMARY OF ROLE

The ServiceNow Platform Engineer is responsible for the design, configuration, automation, integration, and operational support of the ServiceNow platform and related enterprise workflows. This role combines platform engineering, automation development, business process optimization, and production support to deliver scalable, secure, and maintainable solutions across the organization.

The ideal candidate brings robust technical expertise, sound engineering judgment, and a proactive mindset focused on platform reliability, user experience, and long-term maintainability.

Responsibilities:

Platform Engineering & Administration
- Configure, maintain, and optimize the ServiceNow platform to ensure performance, scalability, reliability, and security.




- Design and implement workflows, automations, integrations, reports, dashboards, and catalog solutions using both Flow Designer and scripting approaches.
- Develop and maintain Business Rules, Script Includes, UI Actions, Client Scripts, and scoped applications following platform best practices.
- Plan and implement solutions with consideration for upgrade compatibility, maintainability, and operational supportability.
- Support platform governance, compliance requirements, and accurate technical documentation.

Automation & Integrations
- Build and maintain REST/SOAP integrations, import sets, transform maps, and scheduled data imports.
- Support MID Server operations and assist with troubleshooting integration and connectivity issues.
- Implement error handling, logging, monitoring hooks, rollback strategies, and validation controls within automation solutions.
- Evaluate and recommend the lowest-ri

📌 ServiceNow Platform Engineer (Pune)
🏢 ID Medical
📍 Pune