Responsibilities:
- Analyzing and evaluating the current business processes and identifying areas of improvement
- Researching and reviewing up-to-date business processes and new IT advancements to make systems more modern
- Creating initiatives depending on the business’s requirements and needs
- Developing projects and monitoring project performance
- Collaborating with users and stakeholders
- Working closely with senior management, partners, clients and technicians
- Presenting ideas and findings in meetings
- Training and coaching staff members

Requirements:
- Should be able to understand business requirements and prepare FSD, call flow document
- Should be able to articulate and communicate with business stakeholders during discussions.




- Should be proficient in Visio and preparing call flows/ user stories
- Should have relevant experience in the contact center domain
- Should have very good experience in technical writing, designing process

flows and documentation writeup
- Should be reasonable in excel and ppt
- Should have valuable communication skill
- Should have a basic understanding of Agile methodologies.
- Knowledge of tools like JIRA, Confluence should be an advantage

Compensation: 700000- 2000000 Per Year

Package Details

7 Lakhs to 20 Lakhs CTC Per Year

📌 Senior Business Analyst (Chennai)
🏢 Recruitrix
📍 Chennai