Responsible for expansion of service network in the assigned area, achievement of service targets, adherence to service standards across all dealer workshops/branches and product support to manufacturing/R&D; teams
- INTERACTION WITH STAKEHOLDERS
L3 - ACT - Continuously raise the bar; Ensure results with speed; Meet customer expectations
5. KEY RESPONSIBILITIES
a) Dealership profitability
1. Planning and monitoring the achievement of the service targets in the area
2. Execution of primary service network (dealer workshops & branches) and secondary service network (Certified Service Technicians and Power Technicians) expansion activities
3. Identification of service gaps and recommend recent dealer workshops/branches
4. Promoting the sales of Bajaj Genuine Spares and Bajaj Genuine Oil
5. Promoting referral sales by providing service support
6. Handholding of dealers for achievement of customer retention targets and overall dealership profitability
b) Capability building
1. Providing guidance to dealers in the region with respect to monitoring & handling dealer network
2. Identifies training requirements and organizes training for dealership manpower
3. Gather and disseminate market intelligence by keepi