Kish Hospitality Consultant seeks a seasoned Guest Relations Manager to oversee daily operations, drive guest Relations, and lead our client 5⭐ resort in Neral.
Key Responsibilities:-
1. Ensure exceptional guest experiences through personalized services.
2. Manage guest relations, feedback, and concerns.
3. Collaborate with departments (Front Office, F&B;, Housekeeping) for seamless service.
4. Promote resort activities, events, and amenities.
5. Analyze guest satisfaction reports and implement improvements.
Qualifications:-
1. Bachelor's degree in Hospitality Management or related field.
2. 3-5 years of experience in a 5⭐hotel/resort as a Guest Relations Manager/ Duty Manager (Oberoi, Taj, ITC, Marriott, Hyatt, Hilton)
3. Excellent communication, problem-solving, and interpersonal skills.
4. Fluency in English, Marathi/Hindi a plus.
5. Flexibility to work weekends/holidays.