Description
You’ll be working with the Service team in Bangalore.
This team has an infectious passion to build operations from the ground up and ensure customers have a seamless experience. They help deliver the promised experience to our Customers for respective businesses and bring alive the proposition of Exponent Enabled Rapid Charging so that our customers benefit from 15-minute rapid charging at all times.
Our philosophy: Break. Believe. Build
Break stuff. Break assumptions. Break the thumb rule.
Believe in the team. Believe in the process. Believe through failures.
Build fast. Build passionately. Build to simplify.

What you will do:
You will ensure the smooth running of ground operations for Exponent After Sales Support and help the customers have a seamless, hassle-free experience,, to relationship management, you will play a critical role in the team.

After Sales Support
- Provide timely in office (or remote, where possible) field support to customers experiencing battery/powertrain/cluster (e-kit) related failures.
- Ensure to maintain a turnaround time (TAT)



of 48Hrs for field service support.
- Collaborate with internal teams — engineering, supply-chain, customer support — to coordinate spare parts, schedule services, manage upgrades or retrofits, and streamline service workflows.
- Lead and manage a field support team comprising technicians and drivers: assign tasks, ensure the team is properly trained, monitor performance standards, and maintain discipline and service quality.
- Oversee and monitor Periodic maintenance schedules and service campaigns.
- Collect and provide structured feedback to engineering / product teams based on field observations and recurring issues —contributing to continuous product and process improvement.
- Maintain accurate, up-to-date documentation and service records.
- Diagnose and resolve faults — including electrical and mechanical issues related to battery and motor (e-kit) systems.
- Interface with customers profession

📌 Field Service Engineer (Bengaluru)
🏢 Exponent Energy
📍 Bengaluru