Job Title: Head of IT Operations
Location: Kochi (Onsite)
Permanent - Full Time
About us:
Cyncly is a global technology powerhouse with 2,800+ employees and 70,000+ customers across 100+ countries and 46+ offices. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content.Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.
Cyncly offers over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.
Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions,
backed by leading growth private equity firms specializing in technology.
About the Role
The Head of IT Operations is a senior leadership role responsible for the end-to-end delivery and strategic management of Cyncly's internal IT operations across all regions. This role holds direct accountability for the full IT support pyramid — overseeing both the Service Desk (L1/L2) and Infrastructure Operations (L3) functions — ensuring that all Cyncly employees receive a high-quality, reliable, and secure technology experience.
As Head of IT Operations brings a broader strategic mandate: shaping the operational model, driving organizational maturity, managing vendor and stakeholder relationships, and acting as the senior internal IT authority at the Kochi site. The role requires an experienced, people-first leader who combines deep technical understanding with a solid service culture, ITIL disc
📌 Head of IT Operations (Kochi)
🏢 Cyncly
📍 Kochi
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