Annual Maintenance Contracts (AMC):
- Manage and oversee the execution of Annual Maintenance Contracts.
- Coordinate with clients to understand their specific needs and requirements.
- Ensure timely renewal of AMC agreements.
Client Relationship:
- Build and maintain strong relationships with clients.
- Act as a point of contact for clients regarding AMC-related queries.
- Address client concerns and ensure high levels of satisfaction.
Sales and Upselling:
- Identify opportunities for upselling additional services to existing clients.
- Collaborate with the sales team to explore new business avenues.
Contract Negotiation:
- Negotiate terms and conditions for recent and existing AMC contracts.
- Ensure that contracts are aligned with organizational policies and client expectations.
Documentation and Reporting:
- Maintain accurate and up-to-date documentation of all AMC agreements.
- Prepare regular reports on the status of AMC contracts and revenue.
Service Delivery Oversight:
- Work closely with the service delivery team to ensure the fulfillment of contractual obligations.
- Address any service-related issues and escalate as needed.
Requirements:
- Bachelors degree in Business Administration or a related field.
- Proven experience in managing Annual Maintenance Contracts.
- Strong negotiation and communication skills.
- Customer-centric approach with a focus on client satisfaction.
- Knowledge of relevant industry regulations and standards.
- Ability to work collaboratively with cross-functional teams.
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