Job Brief: As a Senior Customer Service Supervisor, you will have the chance to lead a team and shape the customer service experience for our valued customers. If you are a dedicated and results-oriented professional with a passion for providing exceptional service, we would love to hear from you.

Responsibilities:
- Lead and manage a team of customer service representatives, providing guidance, coaching, and performance feedback to ensure a high level of service delivery.
- Develop and implement customer service policies, procedures, and standards to enhance the overall customer experience.
- Monitor and analyze customer service metrics to identify areas for improvement and implement strategies to optimize customer satisfaction.
- Resolve escalated customer complaints or issues promptly and effectively, ensuring a satisfactory resolution and maintaining positive customer relationships.
- Collaborate with cross-functional teams, including sales, marketing, and operations, to address customer needs and improve service delivery.




- Conduct regular training sessions for the customer service team to enhance their product knowledge, communication skills, and problem-solving abilities.
- Stay updated on industry trends and best practices in customer service, and recommend innovative solutions to enhance service quality.
- Prepare and present reports on customer service performance, highlighting key findings and proposing actionable recommendations to management.
- Foster a positive and collaborative work environment, promoting teamwork and professional development among team members.
- Maintain accurate records of customer interactions, transactions, comments, and complaints using customer relationship management (CRM) tools.

Skills Required:
- Bachelor's degree in business administration, customer service, or a related field. Relevant certifications or training programs are a plus.
- Proven experience in a customer service supervisory or managerial role, preferably

📌 Senior Customer Service Supervisor (Mumbai)
🏢 Mahavir Sys Power
📍 Mumbai