JOB SUMMARY
GENERAL FUNCTION …
JOB DESCRIPTION
We are looking for an experienced ServiceNow Engineer who how the ability to support the platform as an administrator. This includes, but is not limited to the following:
- Will be expected to provide a best-in-class service to our 5/3 ServiceNow users and stakeholders including promptly and courteously answering their questions and resolving their issues
- Ability to troubleshoot and resolve ServiceNow incidents
- A deep understanding of how ServiceNow works, and how it is configured
- Performance monitoring including an understanding of uptime and response time and how to tune the system for optimal performance
- User Administration including Groups, Roles and access issues
- Administer ServiceNow Code Releases
- Perform ServiceNow Upgrades including facilitating testing and the Skip process
- Installing and updating plugins
- Diagnosing Discovery issues
- Familiarity with Service Mapping and its operation including troubleshooting maps that fail
- Managing ServiceNow licenses and license reporting




- The ability to create reports and dashboards for the purpose of tracking trends and reporting on issues
- The ability to read code and notify Developers when their code has a defect
- Experience supporting and troubleshooting integrations to other systems including REST, SOAP and ServiceNow Spokes
- Must be able to fix Vulnerabilities on the system, especially the MID Servers, as identified by the 5/3 Information Security Department
- Must be able to apply ServiceNow Patches
- Must be able to facilitate Clone Downs as well as backups and restores
- Must be able to extract data from ServiceNow tables as needed by Audit, Business Controls and other Stakeholders
- Must have experience securing passwords in a vault
- Must be able to perform Disaster Recovery Testing
- Must be able to work with ServiceNow to recover our Instance from a secondary site if the primary ServiceNow site becomes unavailable
- Must be able to write te

📌 Solution Architect (Chennai)
🏢 CBTS India
📍 Chennai