What we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

What will you do every day?

We are looking for a Voice & AI Engineer to build and scale intelligent voice solutions for our customers. In this role, you will work on voice bots, IVR flows, and AI-powered voice experiences, ensuring high reliability, performance, and customer satisfaction.

You will collaborate closely with Product, Platform,



and Customer Success teams to deliver voice solutions that work well in real-world customer environments.

Roles & Responsibility-

Build and maintain voice bots, IVR systems, and AI-driven call flows Integrate speech-to-text, text-to-speech, and conversational AI capabilities Work on improving call accuracy, latency, and overall voice quality Build backend services to support voice and AI workflows
• Integrate with telephony systems, CRMs, and third-party tools
• Debug and resolve voice-related issues in production
• Support customer implementations and feature rollouts

What We’re Looking For-

Must have Strong experience with voice or telephony systems Hands-on backend development experience (Python / Node.js / Java) Experience working with APIs and cloud-based systems
Understanding of conversational AI concepts (intents, flows, context)
Ability to debug live production issues Positive to have Experience with contact centre o

📌 Voice AI Engineer (Mumbai)
🏢 Jio Haptik
📍 Mumbai