Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses?
CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS industry.
You will be responsible for enforcing a domino effect. Your success will be in ensuring that your peer customer success managers are delivering success to their end customers. Enabling Global B2B SaaS businesses on the path to getting to 130%+ MRR retention, reduce churn and grow MRR/ARR/LTV.
Key Responsibilities
- As a customer success manager own customer relationship right after customer’s sign up or start a trial.
- Work with customers by understanding customer business use case and their reason behind purchase
- Guide customers to "formulate" Accounts health, Product adoption Milestones, Risk and Up sell Alerts from their business use cases.
- Conduct workshops for customers to help customers to setup various playbooks.
- Coordinate any data and product usage integration queries with the technical support team and ensure a smooth, time bound integration experience.
- Drive advocacy, referrals, reviews, guest blogging, interviews.
- Blog about your best practices and contribute back to the success community
- Engage with customers and do periodic business reviews to ensure value delivery to customers
- Act as the bridge between customer feedback and product design team.
- Ensure renewal, drive up sell and growth for each account.
- Be the face of CustomerSuccessBox in front of the customers.
Qualifications and Skills
- 1+ year relevant work experience in a Customer Facing Or Account Management role at a B2B SaaS company.
- Solid communication and presentation skills.
- Experience and comfort in working with Global Customers in US / EU / UK work experience preferred.
- Engineering degree in Computer