Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Role Overview
We are seeking a highly experienced and operationally rigorous Head of Service Operations to lead our global 24x7 service delivery function supporting mission-critical transit systems for over 40 major transit agencies worldwide. This is a product IT operations leadership role responsible for the reliability, performance, and continuous improvement of customer-facing platforms. The role operates in a zero-tolerance,



high-availability environment where outages directly impact paying customers and public infrastructure.

The role is based in India and reports to the VP, Technology & Service Operations.

Scope & Scale
- ~40 global transit agency customers
- Team size: ~100 FTE scaling to ~200
- 24x7 global operations (Americas, EMEA, APAC)
- Service Desk, NOC, SOC, Tier 2, Incident/Problem Management
- 4–5 Shift Managers managing rotations

Core Responsibilities
- Global Service Operations Leadership: Lead the delivery of global 24x7 service operations across all customer environments, ensuring consistent, high-quality support for mission-critical transit platforms. Drive alignment across Service Desk, NOC, SOC, and Tier 2 teams, establishing transparent accountability, operational discipline, and a strong global operating cadence.
- Product IT Operations Excellence: Embed a product-centric operations mindset, where upt

📌 Director, Head of Service Operations (Hyderabad)
🏢 Cubic
📍 Hyderabad