Job Description for a Group Systems Trainer

Position Statement

The Group Systems Trainer is a technical specialist who works closely with all levels of employees and ensure that the designated businesses are fully supported in addressing the employees’ training needs. The Group Systems Trainer is part of the IT team and will report to the Group Systems Training Manager.

The Group Systems Trainer must demonstrate a solid business acumen. This position will combine a strong training foundation with significant organizational development experience.

Key Focus Areas
- Administration
- Training Delivery
- Content Management
- Continuous Improvement
- Corporate Social Responsibility

Key Tasks and Responsibilities

Administration
- Learn, test, and keep updated on company systems including but not limited to business related applications and databases, e.g.: Interact, Power BI, Microsoft Dynamics, CrownCare, Oracle, SuccessFactors and other internally developed applications.
- Provide support in terms of learning,



creating training materials and delivering training during implementation of new systems in the future.
- Utilize the LMS to set up and record training attendance and collect feedback.
- Complete other duties as instructed by the Manager.

Training Delivery
- Deliver training programs accordingly to enforce systems compliance
- Advise users on effective system usage
- Collaborate with L&D; colleagues, IT and SMEs
- Provide support to all users
- Obtain feedback from the trainees

Content Management
- Create contents to develop eLearning courses
- Write the scripts to be used in developing eLearning videos
- Create and maintain Wiki sites as per the requirement

Continuous Improvement
- Become a subject matter expert in company’s systems and procedures
- Keep updated on learning technology and adult learning best practices
- Review the training documents and user guides on a regular basis and ensure it is kept updated
- Participate in User Acceptance Tests be

📌 Group Systems Trainer (India)
🏢 CROWN WORLDWIDE GROUP
📍 India