Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With solid technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

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Shift timings:- Rotational shifts (11:30am - 8:30pm IST/ 3:30am - 11:30am IST) - Should be open for both shift hours

Mostly immediate Joiners are preferrable.

No of Positions opened:- 2
LI-SS3

Job Title

SAP BASIS Consultant – Production Support (P1/P2 Tickets)
Experience: 6–8 Years

Job Summary





We are looking for an experienced SAP BASIS Consultant to provide production support for critical SAP landscapes, with a strong focus on handling P1 and P2 priority incidents. The role requires solid expertise in SAP system administration, monitoring, performance tuning, transport management, and system availability.

The consultant will be responsible for ensuring stability, reliability, and performance of SAP systems, while working closely with application, infrastructure, database, and business teams to resolve high-priority issues within SLA timelines.

Key Responsibilities

Production Support & Incident Management
- Handle P1 and P2 priority tickets related to SAP BASIS and ensure resolution within defined SLA/KPI targets.
- Perform incident analysis, troubleshooting, and impact assessment for critical production issues.
- Drive major incident resolution calls and coordinate with cross-functional teams during system outages or performance degradation.
- Pe

📌 SAP BASIS Consultant (India)
🏢 Syntax
📍 India