Position Summary: We are seeking an experienced SAP ABAP Support Manager with robust BI/BW expertise to lead application support, incident resolution, small enhancements, and service delivery across SAP landscapes. This role requires a strong technical foundation in ABAP development and SAP BI/BW, combined with excellent people-management skills to lead a high-performing support team, engage business stakeholders, and drive operational stability, continuous improvement, and customer satisfaction.

Key Responsibilities

· Lead end-to-end SAP ABAP production support and application maintenance services, ensuring timely resolution of incidents, service requests, and problem tickets.
· Manage SAP BI/BW support activities including data loads, process chains, extractors, transformations, queries, performance tuning, and reporting issue resolution.
· Act as the primary escalation point for critical production issues and coordinate cross-functional teams for faster recovery and root-cause resolution.
· Oversee ticket triage, prioritization, SLA adherence,



and support metrics for ABAP and BI/BW workstreams.
· Drive defect prevention, knowledge management, support documentation, and continuous service improvement initiatives.
· Collaborate with functional, Basis, security, integration, and infrastructure teams to ensure stable and reliable SAP operations.
· Review and guide technical solutions for enhancements, interfaces, reports, forms, conversions, and custom developments.
· Support release planning, transport management, regression coordination, and production deployment readiness.
· Partner with business stakeholders to understand support trends, recurring pain points, and opportunities for automation or optimization.
· Ensure compliance with development standards, audit requirements, change management processes, and support governance.
Required Qualifications

· 15+ years of SAP experience with strong hands-on expertise in ABAP development and application support.
· 3+

📌 SAP Technical Delivery Manager (Bengaluru)
🏢 Ecolab
📍 Bengaluru