We are seeking a highly motivated and detail-oriented L1 Network Engineer to join our growing IT team.
Service Bond/Agreement of 2 years
Joining: Immediate
Responsibilities
Network Monitoring & Alerting:
* Proactively monitor network devices (routers, switches, CCTV System) and links for performance, availability, and alerts using monitoring tools.
* Respond to and escalate critical alerts according to established procedures.
* Incident Management (L1 Support):
* Serve as the first point of contact for network-related issues reported by users or monitoring systems.
* Perform initial troubleshooting and diagnosis of network connectivity problems, slow network performance, Wi-Fi issues, etc.
* Resolve common network issues such as IP address conflicts, basic cable testing, port status verification, and device reboots.
* Document all incidents, troubleshooting steps, and resolutions in the ticketing system.
* Escalate unresolved issues to L2/L3 network engineers in a timely and comprehensive manner.
Configuration & Maintenance:
* Assist with basic configuration changes on network devices under supervision (e.g., VLAN assignments, port enabling/disabling).
* Perform regular health checks of network equipment.
* Assist in maintaining up-to-date network documentation, including diagrams and IP address assignments.
User Support:
* Provide support to end-users regarding network access and connectivity.
* Assist with network cable patching and labelling.
CCTV System Support :
* Provide support for CCTV systems, including camera connectivity checks, NVR/DVR status monitoring, and initial troubleshooting of video feed issues.
* Assist in managing storage for CCTV recordings.
Collaboration:
* Work closely with other IT teams (e.g., Systems, Helpdesk) to resolve cross-functional issues.
* Participate in team meetings and contribute to knowledge sharing.
* Documentation:
* Maintain accurate and up-to-date records of network incidents, resolutions, and configurations.
* Con