Job Title: MGR (SERVICE East Africa - EBU)

Location - Pune

Travel to East African countries

BU/Funct/ Department

Service-

Export Business Unit

Level / Grade

EX

Designation

/Manager

1

Job Title

Service Manager

2

Reporting to

GM/VP

Reportees

Nil

3

Salary Range

4

Educational Qualification

Minimum Graduate Engineer (Mechanical/Automobile)

5

Age

Minimum:

Maximum:

6

Experience

Minimum: 3

Maximum: 10

Preferred Industry Background : Automobile 2W, 3W, CV, 4W,

7

Job Roles and Responsibilities

Country Manager for Service:

Service systems & Process management:

Deploy BAL standard systems/processes & capture Service data of country

Analyze Service data and derive gaps and actionables

Develop service plans in discussion with Distributor & guide/monitor their execution

Guide Distributor on management of his Service Organization and reporting systems

Product management:

Capture feedback from Stakeholders on Product & Service

Analyze product concerns and conduct detailed study on the top concerns





Record and report product concerns to BAL technical team for product improvement

Conduct detailed benchmarking of competition products & ongoing improvements

Service Channel management:

Plan/guide Distributor on Service Channel development

Deploy Service SOPs & infrastructure of channel partners as per Guidelines

Ensure SKD & CKD assembly at Distributor and Channel as per standards

Business development:

Conceptualize & implement/ organize service promotional campaigns,

Develop & deploy Service Systems & processes

Warranty management:

Spare parts management: Guide/monitor Spare parts distribution, stock & ordering.

Capability development: Build capability of Distributor team & conduct periodic training to enhance their capability and of the Channel as required

Key deliverables:

Network Expansion/ Development – Service & Spares

Benchmarking and Failure reports

Trainings

Achieve targets on initiatives as per plan

CSI%

% Complaint cl

📌 MGR (SERVICE East Africa - EBU) (India)
🏢 Bajaj Auto
📍 India