Voice Network Engineer1Detailed Job description:
Primary Function of Position:
This position has responsibility for the deployment, support and upgrade of production Zoom Phone, Zoom Meeting, NICE infrastructure supporting worldwide locations. Test and evaluate voice and video systems for optimum performance in support of ongoing and future business needs. Manage global telecom ISP for SIP trunk and voice circuits. In addition, this position will review, plan, and evaluate voice systems and work closely with network engineering team on design, configuration, and troubleshooting. Zoom Phone and NICE contact center focus is a must.

Roles and Responsibilities
This position has responsibility and authority for:
• Implementing and supporting enterprise class voice networks to support Zoom Phone, NICE CxOne contact center, SFDC voice, and AudioCodes.
• Deploy voice infrastructures in recent and existing offices worldwide.
• Proactive management, monitoring, troubleshooting, and technical analysis of the global voice infrastructure.
• Help with the development and implementation of voice, video,



and collaboration technology roadmaps globally.
• Perform troubleshooting to isolate and diagnose voice and video problems.
• Design, configure and script NICE CxOne contact center software.
• Help in Call routing, configuration, scripting
• Assist in the development of voice and video network operations processes, procedures, and documentation.
• Manage worldwide telecom vendors to obtain the best voice service
• Competency Requirements
• Competency is based on education, training, skills, and experience. To adequately perform the responsibilities of this position the individual must:
• Hands on experience with Zoom Phone, NICE CxOne contact center, and SBC
• NICE ICM Enterprise development and deployment experience, including scripting, configuration, and call routing.
• Experience with Zoom / Poly / Neat Room video conference and integration to Zoom
• Hands on experience with Cisc

📌 Voice Network Engineer (Bengaluru)
🏢 Jade Global
📍 Bengaluru