About the role:
The key role responsibilities are as follows:
• Takes end to end Ownership of ‘Application Support for Production Systems’ Issues
resolution, system deployments, monitoring and associated compliance/certification
testing, in consonance to mandated process/specifications requirements.
• Responsible for providing the first-line of after-deployment technical support for
applications and and/or associated production systems diagnostics, and network health
monitoring. [Resolve L1, and act as a support for L2 issues]
• Responsible for execution of various compliances testing and financial systems
certifications
• Responsible for Deploying applications on client system or production workplace
• Responsible for Coordination and/or for deploying hands-on fixes, patches and software
updates at the application level, and as appropriate at the network level including installing
and upgrading applications, and configuring systems and applications
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend
solutions to correct common failures.
• Escalates complex problems to the Product Engineering and/or Systems Engineering, or to
higher level of expertise within organization, along with observations from investigative and
diagnostic assessments made thus far with possibilities scenarios
• Supports root cause analysis and corrective, preventive action planning; and for
documenting the learning from support experiences and escalated issues, to enhance the
internal knowledge base, to continually
• Monitor and track production systems, anticipate and address potential issues before they
become issues; also, be monitoring network performance and validating production systems
logs proactively
• Monitor and track issue/incident tickets, through service desk and other channels, and
research, diagnose, troubleshoot and identify solutions to resolve system / application
issues, in a timely manner, while ensuring service
📌 Hiring for leading companies (Mumbai)
🏢 Acura Solution
📍 Mumbai
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