Position: Airport Customer Service Executive – Male/Female
Company Overview:
Bluespirit is a leading airport services company operating in Kolkata, West Bengal, India. We are committed to providing exceptional customer service and ensuring a smooth and efficient travel experience for our clients.
Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as an Airport Customer Service Executive. The ideal candidate will have excellent communication skills, a friendly demeanor, and a passion for providing exceptional service to our customers.
Responsibilities:
- Greet and assist customers at the airport, providing support and guidance throughout their travel experience
- Handle check-in and boarding procedures, ensuring all necessary documentation is completed accurately and efficiently
- Address and resolve customer inquiries and complaints in a timely and professional manner
- Coordinate with other airport staff and departments to ensure smooth operations and customer satisfaction
- Monitor flight schedules and assist with any changes or delays
- Maintain a clean and organized work area, including the airport lounge
- Promote and sell airport services and products to customers
- Provide support to passengers with special needs or disabilities
- Keep updated on airline policies and procedures to provide accurate and up-to-date information to customers
- Collaborate with team members to continuously improve customer service processes and procedures
Requirements:
- High school diploma or equivalent
- Previous experience in customer service, preferably in the aviation industry
- Excellent communication and interpersonal skills
- Ability to remain calm and professional in high-pressure situations
- Solid problem-solving and decision-making abilities
- Proficiency in English and other local languages is a plus
- Willingness to work flexible hours, including weekends and holidays
- Must be physically able to stand, walk, and li